Technical Help Desk Services

Help desk staffing can be a significant challenge. Organizations must first locate individuals with specific knowledge and skill sets. Additionally, most organizations that offer help desk services must also keep it perpetually staffed to fulfill customer service requirements.

Planet Consulting offers extensive help desk services and can staff any level of need. Organizations that utilize our help desk services can rely on Planet Consulting to perform the following:

• Assume responsibility for sourcing
• Screen all candidates prior to an interview
• Provide consulting management
• Hire/fire
• Quarterly reviews
• Time card gathering

With expertise in demanding, around-the-clock help desk staffing, Planet Consulting provides highly qualified IT professionals who can be contracted to hire or directly or permanently placed.

Desktop Support

Planet Consulting also offers comprehensive desktop support. Planet Consulting can provide Level 1, 2 and 3 desktop support, enabling organizations to seamlessly escalate help desk issues. From initial L1 calls to system-wide changes, Planet Consulting can manage the delivery of desktop support services, ensuring help desk needs are met.