Service Desk solutions
With over a decade of experience in creating and maintaining efficient service desk solutions, we have streamlined the operations of technical support services. Built on a collection of evolving business methods and IT governance standards, our proprietary service, Epicenter, is designed to refocus a client's resources to more effectively manage critical business functions.
Our detailed, procedure-centered model fulfills a company's need for full auditability and risk management. Epicenter delivers a customized solution to our clients which may include:
- Level 1, 2 and 3 desktop support. This comprehensive approach enables organizations to seamlessly escalate issues. From initial L1 calls to system-wide improvements, we can manage the end-to-end life cycle of incidents, ensuring the most proactive technical support is delivered.
- Complete asset management. We can help restructure the inventory and maintenance of a company's asset records, completely eliminating a major record-keeping burden for the client.
- Efficient incident management. Planet analyzes volume and usage patterns using a proprietary statistical analysis method to achieve optimal scheduling of agent resources and resolution of incidents.
- Delivery of high-impact change management. Epicenter helps our clients manage the challenges of integrating the latest technologies. Software and hardware upgrades are carefully controlled so that the risk of change is minimized.
- Better utilization of internal resources. Epicenter provides clients with improved efficiency and capacity utilization of IT resources by cross-functional training.